Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at thewaxwonderland@gmail.com. 

Disclaimer 

All our items are wax melts and are not food. Please keep out of reach of children and animals. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

WAX MELTS ~ Although we pack our products with care, due to the nature of the items they may snap during transit. We do not refund snapped/broken wax melts as they are made to be broken and melted anyway so this doesn't effect the use of the item. Please do not order if this is a problem, thank you for your understanding.

Exceptions / non-returnable items

Sale items - Unfortunately, we cannot accept returns on sale items, waxident boxes, bargain boxes, mystery boxes or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

You will be responsible for paying for your own shipping costs for returning your item unless the returned items are faulty on our behalf. Shipping costs are non-refundable. If you receive a refund and item is not faulty then the cost of return shipping will be deducted from your refund.

 

Missing Packages

In the very rare event of your package going missing please contact us. Although parcels aren't sent tracked (unless you ask for this service before you checkout) we can check if they have been delivered via the postal information we have, this can be supplied to you if you would like, we are always happy to help where we can.

If your parcel has not been delivered then we can contact the postal service, there is a 10 working day period that needs to be allowed for parcels to arrive, then we can make a claim. Once we have heard back from Royal Mail then we can issue your refund or arrange a redelivery.

In the unlikely event of a parcel missing but marked as delivered then the procedure is as follows. We will check delivery status and call the postal service for you, to make them aware there's a problem and put in a claim. We CANNOT issue a refund or replacement for parcels marked as delivered, it will need to be taken up with the postal service first and then once the investigation is over and the parcel is proved missing a refund or replacement can be processed.